Q: Sell Out? What If The Item I’m Interested In Is No Longer Available In My Size?
A: New items can be sold out rather quickly, but we may get more soon!Please contact our customer care department via email and we will do our best to notify you if the item becomes available again.Please include the best email address for reaching you when the item becomes available.
Q: How Do I Use A Discount Code?
A: If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number,that’s how you use it.
Q: Why Was My Order Canceled?
A: Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available.We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
Q: Need To Change Something On My Order, How Can I Do That?
A: If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Q: Can I Get More Information On A Product?
A: We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images. If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
Q: How Do I Pay For My Order?
A: We like to give you plenty of payment options; we accept Visa, MasterCard credit card and also offer PayPal ,Western Union as our secure payment method which accepts all kinds of credit or debit cards. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us. All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
Q: What Currencies Can I Use?
A: There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling，Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hongkong Dollar.
Q: Is It Safe To Use My Credit Card On The Website?
A: Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
Q: Why Might My Credit Card Be Refused?
A: Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
Q: Was I Charged Twice?
A: Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Q: When will i received my order refund?
A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Seleonhair account. However, it may take 7-10 business days for it to display on your credit card statement.
Q: When Will My Order Ship?
A: Most orders ship within 2-4 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Q: Where Is My Order Confirmation?
A: As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact our Customer Service Department.